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Frequently Asked Questions

What type of taxes I should pay?

You might encounter additional taxes and duties upon arrival in the destination country. Kirsty Fenton Art bears no responsibility for these charges or any fees levied by Customs or the carrier. The carrier will notify you of any additional costs or customs clearance requirements, which could potentially delay delivery. Please note that it is your responsibility to settle these additional charges.


Is it safe to shop with you?

Our unwavering dedication revolves around ensuring that your online shopping journey is not just convenient but also safe and secure, instilling in you the confidence to browse and purchase with peace of mind. We tirelessly strive to fortify every aspect of our platform, implementing robust security measures to safeguard your personal information and financial transactions. Your trust is important to us, and we spare no effort in upholding the highest standards of safety, thereby fostering a seamless and worry-free shopping environment for you to enjoy.


How much time does it take for an order to be dispatched?

Original artworks take 2-3 business days before dispatch. for shipping.


I have not received my package. 

Should your package fail to reach you within the expected delivery window, kindly reach out to us via email, and we'll promptly initiate an investigation into the matter. Rest assured, if your order doesn't make its way to you, we stand by our commitment to issue a full refund, ensuring your satisfaction remains our top priority. For further details regarding our refund policy, please click here.


I have a query or issue with my purchase.

Please send us an email and we will respond to you within 24 hours. 


Can I track my parcel?

All packages have a tracking number. Tracking information will be sent to you in a separate email right after dispatching.

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